To make sure we are keeping our promise, we survey every consultant at the beginning of their Oxford engagement to gauge their satisfaction.
Our results are consistent and impressive, both in their own right, and when compared with industry averages.
Based on more than 175 survey responses in the past year, here's how our consultants rate us on key service measures. (Ratings based on a five-point scale, where 1=Poor, 2=Fair, 3=Good, 4=Very Good and 5=Excellent)
Oxford's Response Time: 4.2 on a scale from 1-5
One Oxford consultant said: “. . .Oxford is, by far, one of the most professional, thoroughly responsive agencies I have worked with. You know your business, get the right answers, and do it all promptly.”
Quality of Opportunities: 4.2 on a scale from 1-5
Overall Satisfaction: 4.2 on a scale from 1-5
Consultant Loyalty: Current research in the field of loyalty has identified customers' likelihood to recommend a company as the most important loyalty measure, and the "net promoter score"* is an indicator of overall loyalty to the company. Here's how Oxford stacks up:
(Ratings based on a five-point scale, where 1=Definitely Not, 2=Probably Not, 3=Not Sure, 4=Probably, 5=Definitely)
Likelihood to Recommend Oxford: 4.6 on a scale from 1-5
Oxford Life Sciences’ Net Promoter score: 66 percent
Industry Average: 5 percent
Staffing Industry Analysts' “2013 Growth Assessment: Information Technology Staffing” reported a net promoter score for IT staffing industry firms of just 5 percent.
* The net promoter score was developed by Frederik Reichheld of Bain & Company